Up at The O2 has officially reopened its doors, offering a more intimate and memorable experience than ever before and with enhanced health and safety measures in place. In line with social distancing guidelines, each climb has been reduced to less than half the capacity previously in place, giving a more exclusive experience to visitors.
Dan Hurst, Head of Attractions - Up at The O2 said: “We are very much looking forward to welcoming visitors back to Up at The O2 and our experienced team have been working hard to ensure this can be achieved safely. While health and safety is our top priority, we are fortunate as an outdoor attraction that we are now in a position to start welcoming back visitors whilst offering them a more memorable experience than ever before.”
We’ve made a number of changes to keep you and our teams safe when visiting our attraction. These include:
We’ve reduced capacities on our climbs and installed screens at reception desks and changing areas, along with other modifications so social distancing can be maintained throughout your climb experience. It is important that climbs are pre-booked to help us manage visitor numbers.
Health & hygiene
Our thorough cleaning regimes have been extended, with additional hand sanitising stations provided and regular deep cleans in all public areas.
For your protection we will only be accepting card or contactless payments, and please follow instructions from our team when making a purchase.
For your safety we will be providing climb shoes which are thoroughly sanitised between uses. Please ensure you are wearing socks. We have temporarily stopped using our branded climb suits, so visitors are now required to wear their own suitable clothing for their climb and should bring their own gloves should they wish to use them. You are able to take your mobile phone or compact camera up to the roof with you but it must be stored away in a button or zip pocket on you clothing.
Our staff will be wearing face coverings and gloves throughout your visit (Where social distancing cannot be adhered too) so they can check your equipment is safely secured and assist you with your climb. The wearing of face coverings within Up at The O2 base camp and north camp is advisable. Visitors to other areas of The O2 are required to wear face coverings at all times, except inside bars and restaurants. Please do ensure you bring a face covering with you as you will be required to wear it in order to exit the venue.
Our teams are working hard to make this a comfortable visitor experience for everyone and we thank you for your assistance with the new measures.
We confirm we have complied with the government’s guidance on managing the risk of COVID-19. You can view our signed statement of compliance here which is also displayed at the venue.
This symbol indicates that our business follows government and inustry COVID 19 guidelines, and have processes in place to maintain cleanliness and social distancing.
Up at The O2 has been certified AA Covid Confident